The Shaggy dog story continues.....

Well the shaggy dog story goes on at the RPA, yes its a bit of slow news week..... The RPA have this fancy paperless system where inbound letters are scanned and then allocated as tasks to various handlers. So this I call the call centre and speak to this bloke, the bloke looks up the case and tells me again that my document has been scanned but is not sure why it has not been allocated. I say well its been 15 days, he says hummmm it has hasn't it. All of the peeps at the call centre are very helpful and unlike any other call centre I have come across when they say they'll call you back they actually do, in the time they said they would. I say well let us have the number of the person concerned and I'll call them, sorry says the bloke I'm not allowed to do that, I know says the bloke helpfully, if you don't mind holding I'll call the person. OK I say. Sorry the bloke says, the person is on lunch, but I'll try again later and email them to get in touch, and confirms my number. Thank you I say and Hang up, thinking I'll follow up in a couple of days. Two hours later this phone rings and its a lass from the RPA who is in charge of the scanning, who very helpfully and honestly informs me that the no matter what I've been told so far, that the letter was scanned incorrectly and allocated as a "Supporting document". Hummmm I say that's OK just change the classification and we can move on. Sorry says the lass, the document will need to be rescanned......OK I say, how long will that take, a few days she says, but I'll forward your note to the person that its likely to be allocated letting her know the situation, and they should be in touch soon. Thank I say for being so open and honest and i look forward to hearing from you......(to be continued)....

Thanks this week go to SEKA (South East Kiting Association) who have volunteered to fly the supporting banner on their website and include a piece in their newsletter, so we're looking forward to reading that. There were an extra 37 signatures added this week, thank you all. The score on the door of No10 is currently 629 and we're almost in the top 300 most popular petitions. I have noticed that petitions with over 60000 signatures get a comment from No10....we've a way to go, we know you're out there so keep talking and signing.